Privacy Policy.

Upwire Pty Ltd ("Upwire", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information you provide to us through our website, products and services (the "Services").

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and where applicable, the EU General Data Protection Regulation (GDPR).

1. Information we collect

We may collect the following information:

• Contact details you submit via forms (name, email, phone number, company, message).
• Newsletter signups (email address and the source of subscription).
• Usage data, such as pages viewed, referrer, device, browser and approximate location, collected via cookies and analytics tools.
• Account and service data if you use Playground or other Upwire products.

2. How we use your information

We use your personal information to:

• Respond to enquiries and provide the Services you request.
• Send you updates, product news and marketing communications you have opted into.
• Improve our website, products and customer experience.
• Comply with our legal, regulatory and contractual obligations.

3. Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate the Services (such as hosting, analytics, email delivery and CRM platforms), under appropriate contractual safeguards. We may also disclose information where required by law.

4. Data storage and security

We store your information on secure cloud infrastructure and apply technical and organisational measures to protect it from unauthorised access, loss, misuse or alteration. No method of transmission over the internet is 100% secure, but we take reasonable steps to safeguard your data.

5. Your rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw consent or opt out of marketing at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us using the details below.

6. Cookies

Our website uses cookies and similar technologies to remember your preferences and analyse traffic. You can control cookies through your browser settings.

7. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was most recently revised.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please email privacy@upwire.com or visit our contact page.